uk.finance

On Wed, 20 Feb 2008 11:43:18 GMT, "news outlook"
wrote:

>Hi All,
>
>I find myself in dispute with a mobile operator over a bill. In the middle
>of last year I sent a letter by recorded delivery ending the contract at the
>end of the 12 month minimum period - sent it 4 months ahead of time. The
>letter was correctly addressed and signed for but they say they never got it
>and have continued to bill me after the 12 months was up. Now they say I
>owe about £70 and I want to dispute this.
>
>Don't want to have to deal with debt collectors and get a bad credit record.
>Should I pay up and try to reclaim the overbilled amount via the small
>claims procedure at the County Court? Or just pay up and put it down to
>experience?
>
>Ta for any advice.
>
>W
>

As far as I can see - you had a contract - you gave notice of
terminating that contract at the end of the 12month minimum period.
Legally the contract was terminated.

Did you however use the phone after the end of the contract - ie what
is the £70 for? If it is not for calls I suggest that you write
recorded delivery and tell them that you terminated the contract and
dispute the charge - tell them that you sent the letter recorded
delivery and you have proof that it was delivered. Tell them the
matter is closed as far as you are concerned.

If however you used the phone after the 12 months and part of the 70
quid is for calls then you are on dodgy ground.