uk.finance

"paulfoel" wrote in message
news:b963ab95-97fb-497f-afb6-43e3803177a5@...
>>Can't believe they can do this...

>>I know a lot of you are going to say it was my fault for not checking
>>but, I do think its very opportunistic of MBNA to do this.

I was in a very similar situation several years ago. I paid my minimum £5
about 8 days late (I thought I had paid it), then missed one statement so by
the time I realised they had removed my 0% balance transfer deal I had paid
about £280 interest.

It was of course my fault as I should have read the T & C's, paid the £5 on
time, and noticed it on my first statement (as it would have been less).

However I argued that to end up paying £280 as a result of paying £5 8 days
late was totally disproportional, and that I would be prepared to pay
something like £10 or £15 and they should refund me the rest.

I went through their Customer Services and wrote to various people within
the company and was offered over £100 back, but I was still paying a penalty
of over £150.

In the end I wrote to the Financial Ombudsman and (surprise, surprise)
within a few weeks someone else in their Customer Services rang me to say it
had all been a mistake and they would refund me the whole amount.

I suggest you pursue it as far as you reasonably can with MBNA, then if you
are not satisfied with the outcome, write to the Financial Ombudsman.

Let us know how you get on.

Adrian