uk.finance

On Sun, 23 Sep 2007 21:28:49 GMT, Ronald Raygun
< @ > wrote:

>Mark Goodge wrote:
>
>> On Sun, 23 Sep 2007 16:25:05 GMT, Ronald Raygun put finger to keyboard
>> and typed:
>>
>>>Mark Goodge wrote:
>>>>
>>>> The customer has no right to insist on payment in a form different to
>>>> that by which they paid the vendor.
>>>
>>>I beg to differ. The customer has a right to insist on being restored
>>>to the position he was in prior to making the purchase.
>>
>> That depends on why he wants the refund. If it's a SOGA issue, then he
>> isn't actually entitled to a refund per se at all - all he's entitled
>> to is repair or replacement of the faulty item, but the retailer may,
>> at their discretion, choose to offer a refund instead.
>
>That may have been the case many years ago, but AUIU SOGA has been
>beefed up with more potent regulations which no longer require the
>customer to be fobbed off with repair or replacement, and there is
>now a right to a full refund if the goods are unsatisfactory.

You understand wrongly.

You have always been able to reject the goods for a full refund prior
to the point where you are considered to have "accepted" them.

There has been no change in SOGA in that respect. But in the case of
the OP, there is no doubt he would be considered to have "accepted"
the goods.

But there has also been no change to give the right to a full refund
in any other circumstance.

>
>> If the retailer
>> does offer a refund, then it must be in money, not vouchers, but the
>> form in which the money is paid is up to the retailer - the customer
>> can't choose which form of money he gets.
>
>I find it hard to believe that a retailer can choose a "form of money"
>which is unacceptable to the customer, and that crediting back a
>charge to a credit card even qualifies as a "form of money",

Well you'd better turn on your "belief" circuits then :-)

The retailer doesn't get to choose the "form of money". He has to make
the refund in the same form that he was paid, if hat is possible.


--
Alex Heney, Global Villager
If at first you don't succeed, redefine success.
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